This section tries to cover a few questions that users may ask us.
What do I do if I change
my mobile phone or network provider?
If you buy a new mobile after registering with us, update
your information immediately! We cannot respond to any alert from
a new mobile phone if we do not hold details of its number or
your new network provider. Similarly, if you move house, update
your details immediately so that our database has your new landline
number.
Can I be tracked by my parents/spouse/employer?
Absolutely not.
You can only be tracked when you wish to be tracked, and this is when you trigger
an alert into our system via your registered mobile phone, landline, or dedicated device.
What type of incident
warrants an alert from me to you?
Any incident where you feel you may require emergency
service assistance. For example, a suspected
heart attack, epileptic fit or fainting episode, any sudden illness,
accident or threat of violence to your person from a third party,
any mugging or burglary, or even if you feel intimidated by a
situation.
What happens when I send
you an alert?
As you trigger an alert your landline/mobile number shows
up on our secure database and gives one of our responding hand-picked
operators all your medical, personal and even descriptive details.
Using mobile phone tracking we also find your position through
our location-based services (we are an official partner of Microsoft
MapPoint) and we then notify the emergency services of your location
and details if the situation warrants their assistance. We liaise
with them until we are confident the incident has been resolved.
What happens if I make
a mistake and input the wrong number for my mobile in my on-line details panel?
If you do not notice your error until it is re-presented
on screen, you can correct it by using the Edit button, de-selecting
(or unticking) the Device Currently Active box, and then clicking
on the Update button. As you cannot edit or delete the wrong number
(this is for our auditing purposes), you will have to input the
correct number by adding a New Number. Only numbers no longer
required can be deactivated. Your correct mobile phone number
will automatically be shown with the UK dialling code of 44 in
place of its first zero so you only need to check the remaining
sequence of numbers.
If you have more than
one operator responding to alerts does that mean that more than
one person will deal with me?
No, whoever responds to your alert at the time it is
triggered will take ownership of the incident until it is resolved.
This continuity of response is the most efficient way of dealing
with alerts, and prevents any confusion or misunderstandings from
arising when liaising with the emergency services.
What happens if I accidentally
trigger an alert?
If it is a genuine accident, we would accept the call
as such. However, in circumstances where there have been more
than two false alerts, we reserve the right to suspend our service.
In such situations, any subscription fee is non-refundable.
As a company employee
signed up to your Safe-T service, can my employer read my personal
and medical information?
Absolutely not.
Rest assured that your details are entered
only on our secure database and cannot be accessed by any third
party. Outside Alert Limited the only person who can view and
update information is you.
I am leaving my company,
will my employer see my details after I leave?
No. Your employer can only de-select your name from the
records of registered personnel. Our secure database system makes
it impossible for any employer to see the personal information
on any staff at any time.
If you have a question not covered here, please contact
us and we will be happy to answer your query,
or give you a trial demonstration by arrangement.
|